Implement an AI-powered contact center with Dynamics 365

Name: Implement an AI-powered contact center with Dynamics 365
Availability: InStock

Business & Management Free to learn Intermediate 2h 51m

You'll cover: Functional ConsultantAdministratorBusiness Applications

Learn to implement an AI-powered Dynamics 365 Contact Center. Explore AI-driven architecture and deployment models, configure Copilot and AI agents, set up intelligent queues and routing rules, and automate work classification across every channel.

Available in: English

Open the free course on Microsoft Learn

Last indexed by LearnPact on 14 October 2026. Course details, availability and pricing are owned by Microsoft Learn and may have changed since.

Know someone who needs this? Share it.

Email me this course, plus new free picks monthly

We'll send this course's link, then a monthly roundup of new free courses. No spam, and you can unsubscribe anytime.

Who is this for?

I'm a student (18 or older) I'm a parent or guardian Student under 18

Your name Email

Mobile number (optional, for WhatsApp)

Choose what we may do (all optional, all off until you tick them)

Save the courses and roles I look at to my profile, to personalise what LearnPact shows me. Email me free-course roundups and learning-path tips. Email me new open roles that match my interests. Invite me to LearnPact live sessions, programs and scholarships. These come from Allied Biztech Solutions Pvt Ltd, which operates learnpact.com. Show me relevant LearnPact ads on other sites, using an anonymous ID. My email and phone are never shared with ad platforms.

We email your shortlist now whatever you tick, because you asked for it. We use your details to run your LearnPact profile as set out in our privacy policy, we never sell them, and you can change or delete everything any time at learnpact.com/me. Privacy policy