Microsoft
via SWAYAM Plus
Dynamics 365 Customer Service Functional Consultant Associate
Govt-backed Data & Analytics Free Certificate 25 hours
You'll cover: Implement SchedulingImplement Routing
What you'll learn
- Manage cases and Knowledge Management
- Manage entitlements and SLAs
- Implement scheduling
- Implement multi-session experiences for Customer Service
- Manage analytics and insights
- Implement Microsoft Power Platform
- Implement Connected Customer Service
- Implement routing
Roles this can lead to
Functional Consultant
Available in: English
Open the free course on SWAYAM Plus
Last indexed by LearnPact on 7 June 2026. Course details, availability and pricing are owned by Microsoft and may have changed since.
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