Wadhwani Foundation
via SWAYAM Plus
Customer Centricity (Odia)
Govt-backed Data & Analytics Free Certificate 6 hours
You'll cover: Customer Service
What you'll learn
- Differentiate customer types and understand their needs.
- Develop a customer-centric mindset and outline steps for its implementation in an organization.
- Implement strategies for instilling a customer-focused mindset in employees.
- Master the art of customer rapport-building techniques.
- Deliver exceptional customer experiences and handle concerns effectively.
- Utilize CRM tools and work with POS devices to enhance customer service.
Roles this can lead to
NA
Available in: Odia · English
Open the free course on SWAYAM Plus
Last indexed by LearnPact on 7 June 2026. Course details, availability and pricing are owned by Wadhwani Foundation and may have changed since.
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