Wadhwani Foundation
via SWAYAM Plus
Customer Centricity - Advanced
Govt-backed Data & Analytics Free Certificate 6 hours
You'll cover: Customer Service
What you'll learn
- Gain a comprehensive understanding of the various stages and dynamics within the customer lifecycle.
- Develop proficiency in conducting customer profile analysis to identify preferences and create value propositions.
- Differentiate between transactional and relationship-based approaches to customer engagement and loyalty.
- Master the skill of identifying and effectively representing the key features of products to align with customer needs.
- Learn strategies and tactics to consistently surpass customer expectations and foster long-term satisfaction and loyalty.
Roles this can lead to
NA
Available in: English
Open the free course on SWAYAM Plus
Last indexed by LearnPact on 7 June 2026. Course details, availability and pricing are owned by Wadhwani Foundation and may have changed since.
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