Manage cases, workloads, and service commitments in Dynamics 365 Customer Service

Name: Manage cases, workloads, and service commitments in Dynamics 365 Customer Service
Availability: InStock

Business & Management Free to learn Beginner 4h 17m

You'll cover: Functional ConsultantDynamics 365Dynamics Customer Service

Learn how to manage cases and workloads, apply service-level agreements, and define customer support entitlements in Dynamics 365 Customer Service.

Available in: English

Open the free course on Microsoft Learn

Last indexed by LearnPact on 26 September 2026. Course details, availability and pricing are owned by Microsoft Learn and may have changed since.

Know someone who needs this? Share it.

Email me this course, plus new free picks monthly

We'll send this course's link, then a monthly roundup of new free courses. No spam, and you can unsubscribe anytime.

Who is this for?

I'm a student (18 or older) I'm a parent or guardian Student under 18

Your name Email

Mobile number (optional, for WhatsApp)

Choose what we may do (all optional, all off until you tick them)

Save the courses and roles I look at to my profile, to personalise what LearnPact shows me. Email me free-course roundups and learning-path tips. Email me new open roles that match my interests. Invite me to LearnPact live sessions, programs and scholarships. These come from Allied Biztech Solutions Pvt Ltd, which operates learnpact.com.

We email your shortlist now whatever you tick, because you asked for it. We use your details to run your LearnPact profile as set out in our privacy policy, we never sell them, and you can change or delete everything any time at learnpact.com/me. Privacy policy