Certificate: Assertivness Training

 Instructor to Participant Ratio: 1 : 3 *

 Course Details: Duration: 12 Hours     Theory : Practical: 30 : 70

 Training Mode:  In-person ✔ Online ✔ On-site ✔

Assertion means stating your needs clearly, standing up for what you want by the way of expressing opposition. As assertiveness can lead to confrontation, it takes courage. Many find it harder because of their natural easy-going style and therefore more practice is required. However, the aim should be to solve problem and get the best result. Assertion should not be confused with with aggression because aggressive people adopt a ‘I win – you lose’ approach to achieve their objectives.

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Assertiveness skills, Dealing With Difficult People, Stress Management and Time Management are some of the courses trained by Learnpact. Learnpact’s Assertiveness Skills courses will provide delegates with valuable tips and information.

Course Objectives:


  • Understand why you feel disempowered
  • Change yourself to change others
  • The smallest change for the biggest impact
  • There is no right way
  • Setting clear boundaries
  • Move things forward
  • Use what already works
  • Knowing you have something else to try
  • Experiential working with real situations
  • Managing difficult people
  • Assertive behaviour
  • Improving self confidence
  • Improving assertiveness
  • Dealing with aggressive people
  • Managing conflict
  • Being firm with members of staff
  • Dealing with bullying at work


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To help further the progress we provide the below:

  • Handouts used during the course
  • New supportive material
  • PDF documents
  • Recommended reading
  • Links to our favourite videos
  • Photos of the day